RockySpin Terms for Accounts, Bonuses, Payments and Real-Money Play

These Terms govern access to our site, account registration, games, promotions, deposits, withdrawals, verification and support. By creating an account or using a real-money service, you agree to these Terms and any specific game, payment or promotion rules shown before the action.

Eligibility and One Personal Account

You must meet the legal gambling age and be legally permitted to use the service where you are located. Provide accurate name, birth date, address and contact details. One person may hold one account unless we approve otherwise in writing.
Keep credentials private. You are responsible for activity completed through your account until you report unauthorised access. We may verify email, telephone, device and payment ownership.

Verification and Source of Funds

We may request identity, address, selfie, payment ownership, source of funds or source of wealth. Documents must be valid, complete and readable. We can restrict play, bonuses, deposits or withdrawals while a review remains open.
False documents, another person’s payment method or refusal to complete a required review may lead to rejection, suspension or closure.

Deposits and Account Balances

Use a payment method you own. The cashier displays available methods, currency, minimum, maximum and any fee before confirmation. Failed, reversed or charged-back payments do not create a valid balance. We may recover an incorrect credit and investigate payment abuse.
Real-money and bonus balances can follow different rules. Transaction records in our system determine the final status unless you provide evidence of an error.

Withdrawals

Submit a request through the cashier using an available route. We may apply method matching, minimum and maximum amounts, pending review, KYC and bonus checks. A request can be returned when details, network, ownership or limits are incorrect.
Processing time starts after required verification and internal approval. Banks, wallets and blockchains add their own delivery time. You must check a crypto network and address before confirming; an irreversible transfer cannot be recovered through the cashier.

Bonuses and Promotions

Each promotion states eligibility, activation, minimum deposit, wagering, expiry, maximum stake, game contribution and withdrawal conditions. Claiming a bonus means accepting those specific rules. Using several accounts, coordinated play, low-risk wagering patterns or prohibited games to extract a reward constitutes bonus abuse.
We may remove a bonus and connected winnings after breach. If cancellation is available before bonus play, the account shows what balance will be removed.

Games, Bets and Technical Events

Game rules, paytables, limits and theoretical RTP appear in the game interface. A wager becomes valid when accepted and recorded. Interrupted sessions, duplicate displays, incorrect odds, software faults or payment errors may require a round or transaction to be voided and the balance corrected.
Random outcomes remain random; previous rounds do not influence later results. Our records, provider logs and payment evidence form the basis of an investigation.

Prohibited Conduct

You must not use false identity, multiple accounts, stolen funds, collusion, automated tools, manipulated software, chargeback abuse, prohibited VPN use, money laundering or access by a minor. You must not interfere with the site, copy protected content or harass support staff.
We may restrict, suspend or close an account, void affected transactions and report activity where law requires it.

Responsible Gambling and Account Closure

You can request deposit, loss, wager and session limits, cooling-off, marketing opt-out or self-exclusion. Gambling involves financial risk and is not a source of income. Self-exclusion restrictions take priority over promotions.
You may request ordinary closure through support after open bets, verification and balances are resolved. We may retain records required by law, security or responsible-gambling obligations.

Complaints and Disputes

Contact support with your registered email, date, amount and transaction or game reference. We review account logs, provider records and payment evidence. If the first response does not resolve the issue, request formal escalation and keep the case number.

Liability, Changes and Severability

We do not guarantee uninterrupted access, a particular game, promotion or financial result. Nothing excludes liability that cannot legally be excluded. We may update these Terms for law, security, product or payment changes and publish the revised date. If one clause is unenforceable, the remaining clauses continue.

Contact

Email [email protected] or write to Legal Support, RockySpin, Level 3, Spinola Park, Triq Mikiel Ang Borg, St Julian’s SPK 1000, Malta.