Responsible Gambling at RockySpin: Control, Breaks and Direct Support

We want gambling to remain paid entertainment within a budget you can afford. It carries financial risk, winnings are never guaranteed and no betting system creates reliable income. Do not chase losses, borrow to gamble or increase stakes because a win feels due. Our account controls can reduce access, spending, session length and promotional contact.

Age and Eligibility

You must meet the legal gambling age and local eligibility rules. We may verify age and close an underage account. Parents and guardians should protect payment methods, use device controls and install blocking tools where needed.

Controls Available in Your Account

Deposit, Loss and Wager Limits

Set the maximum amount you can deposit, lose or wager over the available daily, weekly or monthly period. A lower limit can take effect quickly; an increase may require a delay or review so that an impulsive decision does not apply immediately.

Session Limits and Reality Checks

Session limits end or interrupt play after a chosen period. Reality checks display elapsed time and account activity, then ask whether you want to continue.

Cooling-Off and Self-Exclusion

Cooling-off blocks access for a defined period. Self-exclusion is stronger and can apply for months, years or indefinitely. During exclusion, do not try to open another account. Contact support if you can still access a restricted service.

Account Closure and Marketing Preferences

You may close the account and stop email, SMS or push promotions. Marketing opt-out does not replace self-exclusion; choose the stronger control when access itself causes harm.

Signs That Gambling Is Becoming Harmful

Warning signs include spending more than planned, hiding activity, borrowing money, gambling during work, losing sleep, cancelling obligations, feeling anxious after play or returning immediately to recover a loss. One sign can be enough to pause.

Self-Assessment

Ask yourself:

• Do I gamble longer or spend more than I planned?
• Have I borrowed, sold something or delayed a bill to play?
• Do I hide transactions or session time?
• Do I increase stakes after a loss?
• Does gambling affect sleep, work or relationships?
• Have I tried to stop and found that I could not?

If an answer worries you, stop depositing, set a break and speak to an independent support service.

Common Myths

Myth: a game must pay after a losing sequence. Reality: independent random rounds do not become due.
Myth: a larger stake recovers losses faster. Reality: it increases the amount at risk.
Myth: bonus funds remove financial risk. Reality: wagering and expiry can encourage more play; a bonus does not improve the underlying odds.

Support for Friends and Family

Speak calmly, focus on observed behaviour and avoid lending money to cover gambling losses. Encourage the person to set limits, exclude, contact support and use an independent service. Protect shared cards, devices and household finances.

Financial and Device Blocking Tools

Many banks offer gambling-transaction blocks. Gamban and BetBlocker can restrict gambling sites across devices. Parental controls, app-store restrictions and router filters add another barrier. No single tool is perfect, so combine account, bank and device controls.

Independent Support

Use the service appropriate to your country. In an immediate financial, mental-health or safety crisis, contact local emergency or healthcare services.

Our Responsibility

We provide account controls, age and identity checks, marketing opt-out and support routes. We may review activity and intervene where account behaviour raises a player-protection concern. We do not reverse a completed gambling loss simply because the outcome was unwanted, but we will investigate a failure of an active account limit.

Contact Our Safer Gambling Team

Use live chat or email [email protected]. State the control you need: limit, cooling-off, self-exclusion, marketing block or account closure. Never delay an urgent break while waiting for a promotional issue to be resolved.