RockySpin Privacy Notice for Accounts, Payments and Website Use

We process personal data to operate accounts, secure transactions, verify identity, provide games and promotions, meet legal duties and offer player-protection tools. This notice explains what we collect, why we use it, who may receive it and which choices you have. It applies to our website, mobile WebView, account area, cashier, support channels, marketing messages and related services.

Data We Collect

Account data includes name, date of birth, address, email, telephone, username, password record, country, currency and communication preferences. Technical data can include IP address, browser, operating system, device identifiers, login time, language, cookie identifiers and security events.
Payment records cover method, amount, currency, transaction reference, status, wallet address or masked payment details. We do not ask for a private crypto key. Verification data may include identity documents, address evidence, selfie, payment ownership, source of funds and correspondence about a review.
Gameplay and safer-gambling data can include wagers, wins, losses, session duration, limits, reality checks, cooling-off and self-exclusion. Support data includes messages, attachments, call records where permitted and complaint history.

Why We Process Personal Data

We use data to create and manage your account; confirm age and identity; process deposits and withdrawals; detect fraud, collusion, chargebacks and account misuse; apply bonuses; maintain game and transaction records; provide support; enforce limits; comply with tax, AML and regulatory duties; measure site performance; and send marketing where permitted.
The legal basis can be performance of our agreement, legal obligation, legitimate interests in security and service operation, consent, or the establishment and defence of legal claims. You may withdraw consent without affecting earlier lawful processing.

Cookies and Similar Technologies

Essential cookies keep sessions, account authentication, preferences and security working. Analytics cookies measure pages, errors and performance. Advertising or affiliate cookies can record a referral, campaign and conversion. Local storage may remember language, consent and interface choices.
You can change optional-cookie choices through the consent panel or browser. Blocking essential cookies can prevent login, cashier use or game loading.

Sharing and Service Providers

We may share necessary data with hosting providers, game studios, payment processors, identity-verification services, fraud-prevention vendors, support systems, analytics providers, professional advisers and responsible-gambling services. We may also disclose data to regulators, courts, law enforcement or tax authorities where required.
Providers receive only the data needed for their task and must protect it under contract and applicable law. We do not sell your identity documents.

International Transfers

Some providers may process data outside your country. Where required, we use adequacy decisions, contractual clauses, transfer assessments and technical safeguards. Location alone does not remove our duty to protect your information.

Retention

We keep data for as long as the account remains active and afterward when law, AML rules, disputes, fraud prevention, self-exclusion or transaction records require it. Retention differs by category. We delete or anonymise information when no continuing purpose applies.

Security

We use encryption in transit, access controls, monitoring, secure hosting, audit records and fraud checks. No system removes every risk. Protect your password and one-time codes, update your device and notify support of suspicious activity.

Your Rights

Depending on your location, you may request access, correction, deletion, restriction, objection and portability. You can withdraw consent and opt out of marketing. Some requests may be limited by account security, AML retention, legal claims or self-exclusion duties.
We may verify identity before answering. You can also complain to the relevant data-protection authority.

Children and Legal Gambling Age

Our services are not intended for minors or anyone below the legal gambling age. We may request age evidence and close an underage account. Parents and guardians should use device controls and payment protections.

External Links and Policy Changes

External sites control their own privacy practices. Review their notices before providing data. We update this notice when processing, law or services change and publish the new date at the top.

Privacy Contact

Email [email protected] or write to Data Protection, RockySpin, Level 3, Spinola Park, Triq Mikiel Ang Borg, St Julian’s SPK 1000, Malta. Include the right you wish to exercise and your registered contact details; never send a password.